Privacy Policy

Last updated: 1 August 2026

This policy explains what SkillSnap collects, why, who can see it, and how to get it back or delete it. It covers both the SkillSnap mobile app and the skillsnap.com.au website. We have tried to describe exactly what the product actually does, in plain language.

The short version

Your profile and your posts are public. Anyone can see them, including people who have not signed in and search engines.
If you set a location, it is shown as a pin on the public map in the app. Only set a location you are comfortable making public.
Your direct messages are private between you and the other person.
Your email address is never shown to other users.
We do not sell your personal information.
You can delete your account and its data from Settings in the app at any time.

Who we are

SkillSnap is an Australian platform that lets skilled people show their work on video and connect with local clients. In this policy, “we”, “us” and “SkillSnap” mean the operator of the SkillSnap app and website, based in Sydney, New South Wales.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). If you want to raise anything with us, email mo@skillsnap.com.au.

What we collect

Account details

When you sign up we collect your email address and a password, or, if you use Google or Apple sign-in, the account identifier, name and profile picture those services give us. Passwords are handled by our sign-in provider, Supabase. We never see them.

We create a username and display name for you from your name or email address at sign-up. You can change both later.

Your profile

Whatever you add to your profile: display name, username, profile photo, bio, your skill or trade, your availability, and the suburb or location you set. This is a public profile and it is meant to be seen.

Location

There are two ways your location gets set, and both are things you start:

You tap to use your device's location. The app asks your permission first. On the website, your browser asks.
You type a suburb.

Either way we store a place name and, in most cases, a pair of map coordinates on your profile. On the website, we send what you typed or your device coordinates to OpenStreetMap’s Nominatim service to turn it into a place name.

Your coordinates are used to place a pin for you on the Discover map in the app and to work out who is near a person searching. Your profile is public, so that pin is public too.

Please read this bit. The map pin is placed at the exact coordinates saved on your profile. If you set your location while standing at home, the pin is your home. Set your location to your suburb, or to where you actually work, rather than your front door. We do not track your location in the background at any time.

Camera, microphone and photos

The app asks for permission to use your camera, microphone and photo library so you can record or choose a video or photo to post, and pick a profile picture. We only use them at the moment you are creating something. Nothing is recorded in the background, and we do not read your photo library beyond the files you pick.

Files you upload are stored in our file storage and served from public web addresses. Anyone who has the link to a file can open it without signing in.

Messages

The text of messages you send through SkillSnap is stored so the conversation works across your devices. Our access rules limit reading a conversation to the two people in it. As the operator of the database, we can technically access message content, and we may do so where we need to investigate a report of abuse or where the law requires it. We do not read messages for advertising and we do not sell them.

What you do on SkillSnap

Who you follow, who follows you, posts you like, posts you save, jobs recorded as done, reports you make, and accounts you block. Follows, likes and jobs-done counts are public. Saved posts, reports and your blocked list are not shown to other users.

Notifications

If you allow push notifications, your device gives us a push token, which we store on your profile so we can send you alerts. We also store your notification preferences so we only send the kinds you have left switched on. Turning a category off in Settings stops those notifications being sent.

Website analytics

The website uses Google Analytics and Vercel Analytics. These record things like which pages were viewed, which site you arrived from, your rough location based on your IP address, and your device and browser type. We have not set up any custom tracking of individual actions. The mobile app does not include either analytics tool.

Who can see what

Information	Who can see it
Display name, username, profile photo, bio	Anyone, including people who are not signed in
Your skill or trade, availability, suburb	Anyone, including people who are not signed in
Map location (coordinates), if you set one	Anyone, including people who are not signed in
Posts, videos, photos and captions	Anyone, including people who are not signed in
Follower and following counts, jobs done, likes	Anyone, including people who are not signed in
Direct messages	You and the person you are messaging
Jobs Done records	You and the other person in that job
Saved posts	You only
Email address	You and SkillSnap. Not shown to other users
Notification settings and device push token	You and SkillSnap. Not shown to other users
People you have blocked	You only

Because profiles and posts are readable without signing in, they can also be found by search engines and copied by anyone who sees them. Treat anything you put on your profile or in a post as public and permanent, even though you can delete it from SkillSnap.

Why we use your information

To create and run your account.
To show your profile and posts to other people, which is the point of the service.
To show nearby people on the map and in search results.
To deliver your messages.
To send notifications you have asked for, by push or email.
To deal with reports, blocks and misuse of the platform.
To understand, in aggregate, how the website is being used.

We do not sell your personal information, and we do not use it for advertising or profiling.

Who we share it with

We do not share your personal information with anyone except the service providers we use to run SkillSnap, and only so they can do the job we use them for:

Supabase

Runs our database, sign-in system, file storage and server functions. Almost everything described in this policy is stored with Supabase.

Vercel

Hosts skillsnap.com.au and provides basic website traffic analytics.

Google

Google Analytics on the website; Google sign-in if you use it; and Google Maps, which renders the map in the mobile app.

Apple

Expo

Sends our push notifications to Apple and Google for delivery to your device.

Resend

Sends notification emails, such as an alert that you have a new message or follower.

OpenStreetMap (Nominatim)

Turns a suburb you type, or your device's coordinates, into a place name. Used on the website when you set your location.

These providers are overseas companies, so your information is likely to be stored or processed outside Australia, including in the United States. Each has its own privacy policy governing how it handles data on our behalf.

We may also disclose information where we are required to by law, or where it is necessary to investigate a report of harm or abuse.

How your information is stored

Your information is held in a hosted database and file storage run by Supabase. Access rules on the database control which account can read which records, which is what keeps your messages, saved posts and blocked list from being visible to other users. Uploaded photos and videos are held in public file storage, so anyone with a file’s direct link can view it.

No online service can promise perfect security, and we are not going to. If we become aware of a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the Privacy Act requires.

How long we keep it

We keep your information for as long as your account exists. You can delete individual posts at any time, which removes the post and its media.

When you delete your account, we delete your profile, posts, uploaded photos and videos, messages and conversations, follows, likes, saved posts, jobs-done records, blocks, reports and your sign-in. This happens at the time you confirm the deletion, not on a schedule.

Two things to be aware of. Our providers may keep backups or server logs for their own periods, which we do not control. And where the law requires us to retain something, we will keep only what we must.

Deleting your account

Full instructions, including what to do if you cannot sign in, are on our account deletion page.

In the app: open your profile, tap the menu, then Settings, then Delete Account.

You will be asked to type the word DELETE to confirm, because it cannot be undone and there is no backup we can restore for you.

If you cannot get into your account, email mo@skillsnap.com.au from the address on the account and we will delete it for you.

Deleting a conversation deletes it for both people in it. Your messages will no longer be visible to the person you were talking to.

Your rights

Under the Australian Privacy Principles you can:

Ask what personal information we hold about you and get a copy of it.
Ask us to correct anything that is wrong. Most of it you can edit yourself in the app.
Ask us to delete your information, which you can do yourself with Delete Account.
Ask us not to send you notifications, which you can also do yourself in Settings.
Complain if you think we have mishandled your information.

Email mo@skillsnap.com.au for any of these. We will respond within 30 days. There is no charge for asking for a copy of your information.

If you are not happy with how we handle your complaint, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.

Children

SkillSnap is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has an account, email us and we will remove it.

Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top. If the change is significant, we will tell you in the app or by email before it takes effect.

Contact us

Email mo@skillsnap.com.au.

SkillSnap · Sydney, New South Wales, Australia